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International numbers vary by country (available on Turkish's official site)
Dedicated lines for MileagePlus® Premier members and group bookings
Online Support:Turkish's official website (Turkish.com)
“Help Center” with articles, forms, and contact options
Live Chat via mobile app or desktop site
Mobile App:Flight changes, upgrades, seat selection, and live chat support
Social Media:Twitter (@Turkish): Responsive during active business hours
Facebook Messenger
At the Airport:Ticket counters
Customer service kiosks
Turkish Club lounges (for eligible passengers)
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mobile app or website for live chatChat support is available 24/7 for most services
Social Media:Tweet or message @Turkish on X (formerly Twitter)
Send a Facebook message with your booking info and issue
In-Person:Visit any Turkish desk at major U.S. and international airports
For MileagePlus® Premier members, use the special phone number or concierge service line listed in your account.
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Premier Services: Elite members receive faster, higher-tier support.
Digital Wallet Refunds: Offers instant refunds in your Turkish TravelBank.
These features help set Turkish apart in a competitive market where travelers expect fast, responsive help.
How Do You Get a Refund or Compensation from Turkish?
You can request a refund if:
Turkish cancels or significantly changes your flight
You cancel a refundable fare
You experience involuntary denial of boarding
Refund Process:Visit Turkish.com/refunds
Log in or enter your ticket number
Submit the refund request
Track refund status via your email or MileagePlus® account
Processing time is typically 7–20 business days. For travel credit instead of cash, you can opt to receive a Turkish TravelBank credit instantly in some cases.
For compensation (e.g., delays, missed connections), submit a claim at the “Customer Care” page or speak to an agent at the airport.
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Turkish offers dedicated international customer support:
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Airport offices at major global hubs
International baggage tracking portals
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Use Chat or the App First: Fastest response for flight changes or rebooking.
Call During Off-Peak Hours: Late evening or early morning (2–6 AM) is often best.
Use the Call-Back Option: Turkish offers to call you back instead of waiting.
Tweet During Disruptions: Social media support is often quicker during storms or mass delays.
Elite Status = Faster Support: Premier Silver and above get priority handling.
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customer service?Use the Turkish mobile app’s live chat or call 1-800-Turkish-1 during off-peak hours. Elite members get faster access.
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