Game problem

Technical support for DSJ4.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Game problem

Post by Andrej šunkar »

Hello,
Until yesterday the game was working perfectly fine, but today it was impossible to play, the jumper was literally skipping, especially the helmet and skis, but when I switched vertical sync to off, it was normal, it's just that the game doesn't run smoothly. Does anyone know what the problem is?
Jussi Koskela
Site Admin
Site Admin
Posts: 3855
Joined: 22 Jan 2007, 14:42
Location: Finland
Contact:

Re: Game problem

Post by Jussi Koskela »

Please check that there are no other programs running in the background and eating the CPU resources. Also if you have multiple graphics cards available make sure that you choose the best one.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Thank you very much for the answer, I have no choice regarding the graphics card, and everything is fine with the processor, I think there is something else here.
I noticed that there are some problems with the latest updates for windows 11, as I said, until the day before yesterday it worked perfectly fine, but then there was one update and since then it has not worked as it should.
I am also sending you a link to the video, if you manage to upload it, otherwise I can send it to your email.

https://we.tl/t-4n1V22I1Wo
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Problem solved, I did a system restore to the day before the update was installed, so the update was probably to blame.
If anyone else has this problem, you know what to do.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Hi Jussi,
The error was not fixed because the same update came again.
I did some research about this and got the answer that they have a lot of problems with the games and that the game itself needs to be updated, but I wonder if this will be fixed in the new update?
Best regards
Andrej
Jussi Koskela
Site Admin
Site Admin
Posts: 3855
Joined: 22 Jan 2007, 14:42
Location: Finland
Contact:

Re: Game problem

Post by Jussi Koskela »

I cannot fix it if the actual cause is not known. Do you have some links to description of this issue?
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Yes, I have, I have a description a little higher and even a link to the video.
Jussi Koskela
Site Admin
Site Admin
Posts: 3855
Joined: 22 Jan 2007, 14:42
Location: Finland
Contact:

Re: Game problem

Post by Jussi Koskela »

Yes, I watched the video, but that does not tell the cause of problem. I meant if you found something on Internet related to the update.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Yes, I looked a little and I saw that the update causes problems on Intel processors, generations 13 and 14, and I have a 13 generation. So it looks like I'll have to take it to the service center to see if they can fix it somehow, because I don't know what I can do. I'm lucky that I also have it downloaded on my laptop.
But it's more interesting on a bigger screen.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Hello Jussi

I'm posting again regarding the problems with the game that occurred after the update. I've tried everything that was available, updating the drivers, completely deleting the game and reinstalling it.
I managed to restore the system three times and it was fine, I stopped the updates for a week, but the update came back again and ruined the game for me, and the third time, now I can't go back and it's just the way it is. A repairman also came, hoping that something was wrong with the graphics or processor, but everything is ok. This ruined the game. I just hope that they will solve this issue with fixes. But the thing is that when I downloaded an older game, it works normally, so it's not at all clear to me that this update only affects this game. This time I'm attaching a picture because it's more clear.

https://ibb.co/4YFT6cq
Jussi Koskela
Site Admin
Site Admin
Posts: 3855
Joined: 22 Jan 2007, 14:42
Location: Finland
Contact:

Re: Game problem

Post by Jussi Koskela »

I am not able to do anything at this point. Other players have not reported of similar problems, so it must be something specific to your setup.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Hello Jussi

First of all, I apologize for the English, because Google is translating this for me, but I think everyone will understand.
I'm going from the very beginning, I've been playing this game since it came out and I already have it in my little finger. I don't play it anymore than when I had to practice, but I still do one match a day, about 20 to 30 minutes, because it's in my blood and it's the best for me.
At the beginning, I had a computer with windows xp, the processor and graphics were rather bad, but the game worked solidly. I replaced it with a refurbished computer, windows 7, then I installed 10, the game worked very well, the graphics are beautiful, the gameplay is smooth without lags. Later, I also bought a refurbished laptop, windows 10, the game runs smoothly, except if there are too many trees, it jerks a little, I reduce the number of trees and it's ok.
About 9 months ago I changed my desktop computer because the previous one was running slower and slower, but the game was still running great.
I also had an older game loaded that had better graphics and I had to have it at a lower resolution to be able to play it.
This time I bought a new computer with a much more powerful processor and graphics, loaded with Windows 11. Thinking that it would work even better now, I was a little disappointed, the graphics of the game were not as nice, and the game did not run smoothly, but I accepted that. That's why I didn't load any other games, because if this one doesn't run smoothly, let alone another one. Now I loaded it to see if this game also doesn't work as it should, and I was pleasantly surprised, the game runs smoothly at full resolution without stuttering.
I have a friend who has played this game at my place several times and was impressed, so when he bought a new computer he asked me to load this game for him. We downloaded the game but the game showed an error, we tried various settings but nothing, we downloaded it to the laptop and it worked there, but not as if it were dead, it didn't run smoothly, both have windows 11. Now I'm wondering if anyone else has these problems, then we have special computers and windows. I personally think that this game and windows 11 are somehow incompatible and something would have to be changed. But you mentioned a while ago that you had a lot to change, with old files with new ones or whatever, maybe this will help.
With best regards, and I wish you all the best in the new year and with the hope that this will be resolved
Andrej
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Hello Jussi
Regarding this unpleasant situation that I got into with the update and now I can't play this game, I did some research and got the answer that is causing this problem for me. I have a DELL computer and as I was informed, the manufacturer of the device may have changed functions, included adjustments or made other changes to some components for better compatibility, in my case the game doesn't work well. Is there anything you can do in this case, because all my other applications work normally and so do other games?
Jussi Koskela
Site Admin
Site Admin
Posts: 3855
Joined: 22 Jan 2007, 14:42
Location: Finland
Contact:

Re: Game problem

Post by Jussi Koskela »

Since this problem is unique to your configuration it's really difficult for me to try to resolve it.
Andrej šunkar
Posts: 101
Joined: 03 Mar 2021, 15:25

Re: Game problem

Post by Andrej šunkar »

Jussi, I totally understand you, I just can't understand that this is happening only to me and to my favorite game. Luckily I still have an old computer, so I reinstalled Windows 10 on it, and I can play this game until it gets fixed there, if it does.
I'm curious, will the new update have any higher requirements for the computer?
Post Reply