Read first! FAQ / Common problems.

Technical support for DSJ4.
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Zmaster
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Posts: 774
Joined: 08 Feb 2011, 11:20

Read first! FAQ / Common problems.

Post by Zmaster »

Error messages:

"Invalid file: /deluxe ski jump 4/<folder>/<file>"
-Delete or move the file away from your deluxe ski jump folder.

"Could not find the selected 3D adapter"
-Run DSJ4 Setup (setup.exe)
if the problem still exists, try updating you graphic drivers (you may need to run setup.exe after this to select your 3D adapter again)

"Unexpected internal error"
a) Run DSJ4.exe in administrator mode
b) Run memory test to see for faulty memory block


Other problems user might be experiencing:

"I can't see myself in http://www.mediamond.fi/dsj4/hillrecords/"
In DSJ4, go to Hill Records -> Personal Records -> <Your Name> -> Send. You can also mark the option to send hill records automatically from here.

"I can't play online"
a) You need a registered player account at the Players menu, you can do that with your registration key.
b) You have run out of online game time. Buy more at http://www.mediamond.fi/dsj4/buy/

"I get disconnected from the online server / I can't connect to online server"
Check your firewall settings and allow DSJ4.exe. If you are disconnecting randomly you can try to clean your system with virus and malware scans. Ultimately the problem may lie between your internet service provider and mediamond's server.

"I didn't receive my registration key"
First, check your email account's spam folder. The key might be there.
Second, check that the payment is complete.
Would there be still a problem, please contact sales@mediamond.fi
Image
That's gotta hurt.
Risto Salonen
Moderator
Posts: 159
Joined: 27 Jan 2007, 18:21
Location: Finland

Re: Read first! FAQ / Common problems.

Post by Risto Salonen »

I recently came across a problem on Windows 7 where the ChatZilla plugin for Firefox causes the game to freeze on hill load screen if it's running in the background. Posting it here for future reference.
Maciejo-96
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Joined: 17 Aug 2012, 13:34
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Re: Read first! FAQ / Common problems.

Post by Maciejo-96 »

Good to know. Thank you!!! ;)
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BODI
Posts: 69
Joined: 31 Jan 2007, 17:18
Location: SLO-Kranj

Re: Read first! FAQ / Common problems.

Post by BODI »

Hello!

Could someone help me.

When I try to run DSJ4, an error appear:

Invalid version: Data Files\Resources\Resource.000

Thanks!
Get movin´ ;)
Jussi Koskela
Site Admin
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Joined: 22 Jan 2007, 14:42
Location: Finland
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Re: Read first! FAQ / Common problems.

Post by Jussi Koskela »

BODI wrote:Hello!

Could someone help me.

When I try to run DSJ4, an error appear:

Invalid version: Data Files\Resources\Resource.000

Thanks!
Reinstall.
mateuszsz91
Posts: 2
Joined: 03 Feb 2013, 14:42

Re: Read first! FAQ / Common problems.

Post by mateuszsz91 »

I have a problem When I want play in DSJ 4 online I see statement: Failed to login to the master server. You are already logged in. I have not played in another computer. How to solve the problem?
Image
Jussi Koskela
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Joined: 22 Jan 2007, 14:42
Location: Finland
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Re: Read first! FAQ / Common problems.

Post by Jussi Koskela »

mateuszsz91 wrote:I have a problem When I want play in DSJ 4 online I see statement: Failed to login to the master server. You are already logged in. I have not played in another computer. How to solve the problem?
Fixed.
Maciejo-96
Posts: 1620
Joined: 17 Aug 2012, 13:34
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Re: Read first! FAQ / Common problems.

Post by Maciejo-96 »

mateuszsz91 wrote:I have a problem When I want play in DSJ 4 online I see statement: Failed to login to the master server. You are already logged in. I have not played in another computer. How to solve the problem?
I had got sometimes this problem, but waiting offline for about one minute fixed it. This error is really annoying.
Join me on my Twitch streams:
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OakleyJawbone
Posts: 1
Joined: 15 Jan 2014, 23:12

Re: Read first! FAQ / Common problems.

Post by OakleyJawbone »

I got 2 questions.
1. How do you move DSJ4 over to another screen?
2. Why isn't is possible to pay with a Paysafecard?
Bartek Drek DSJ
Posts: 31
Joined: 11 Nov 2016, 21:00
Location: Krakow

Re: Read first! FAQ / Common problems.

Post by Bartek Drek DSJ »

I have bug with invalid file. When I delete file, error is still crashing DSJ. Someone can help?
file: settings.cfg
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