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Read first! FAQ / Common problems.

Posted: 04 Apr 2012, 11:15
by Zmaster
Error messages:

"Invalid file: /deluxe ski jump 4/<folder>/<file>"
-Delete or move the file away from your deluxe ski jump folder.

"Could not find the selected 3D adapter"
-Run DSJ4 Setup (setup.exe)
if the problem still exists, try updating you graphic drivers (you may need to run setup.exe after this to select your 3D adapter again)

"Unexpected internal error"
a) Run DSJ4.exe in administrator mode
b) Run memory test to see for faulty memory block


Other problems user might be experiencing:

"I can't see myself in http://www.mediamond.fi/dsj4/hillrecords/"
In DSJ4, go to Hill Records -> Personal Records -> <Your Name> -> Send. You can also mark the option to send hill records automatically from here.

"I can't play online"
a) You need a registered player account at the Players menu, you can do that with your registration key.
b) You have run out of online game time. Buy more at http://www.mediamond.fi/dsj4/buy/

"I get disconnected from the online server / I can't connect to online server"
Check your firewall settings and allow DSJ4.exe. If you are disconnecting randomly you can try to clean your system with virus and malware scans. Ultimately the problem may lie between your internet service provider and mediamond's server.

"I didn't receive my registration key"
First, check your email account's spam folder. The key might be there.
Second, check that the payment is complete.
Would there be still a problem, please contact sales@mediamond.fi

Re: Read first! FAQ / Common problems.

Posted: 07 Apr 2012, 19:55
by Risto Salonen
I recently came across a problem on Windows 7 where the ChatZilla plugin for Firefox causes the game to freeze on hill load screen if it's running in the background. Posting it here for future reference.

Re: Read first! FAQ / Common problems.

Posted: 21 Aug 2012, 14:00
by Maciejo-96
Good to know. Thank you!!! ;)

Re: Read first! FAQ / Common problems.

Posted: 01 Nov 2012, 12:50
by BODI
Hello!

Could someone help me.

When I try to run DSJ4, an error appear:

Invalid version: Data Files\Resources\Resource.000

Thanks!

Re: Read first! FAQ / Common problems.

Posted: 01 Nov 2012, 13:28
by Jussi Koskela
BODI wrote:Hello!

Could someone help me.

When I try to run DSJ4, an error appear:

Invalid version: Data Files\Resources\Resource.000

Thanks!
Reinstall.

Re: Read first! FAQ / Common problems.

Posted: 03 Feb 2013, 14:45
by mateuszsz91
I have a problem When I want play in DSJ 4 online I see statement: Failed to login to the master server. You are already logged in. I have not played in another computer. How to solve the problem?

Re: Read first! FAQ / Common problems.

Posted: 03 Feb 2013, 14:55
by Jussi Koskela
mateuszsz91 wrote:I have a problem When I want play in DSJ 4 online I see statement: Failed to login to the master server. You are already logged in. I have not played in another computer. How to solve the problem?
Fixed.

Re: Read first! FAQ / Common problems.

Posted: 03 Feb 2013, 22:30
by Maciejo-96
mateuszsz91 wrote:I have a problem When I want play in DSJ 4 online I see statement: Failed to login to the master server. You are already logged in. I have not played in another computer. How to solve the problem?
I had got sometimes this problem, but waiting offline for about one minute fixed it. This error is really annoying.

Re: Read first! FAQ / Common problems.

Posted: 15 Jan 2014, 23:15
by OakleyJawbone
I got 2 questions.
1. How do you move DSJ4 over to another screen?
2. Why isn't is possible to pay with a Paysafecard?

Re: Read first! FAQ / Common problems.

Posted: 25 May 2020, 21:15
by Bartek Drek DSJ
I have bug with invalid file. When I delete file, error is still crashing DSJ. Someone can help?
file: settings.cfg

Re: Read first! FAQ / Common problems.

Posted: 27 Dec 2022, 16:35
by szlevi2000
Hi everyone! I get a crash message, that "out of memory", while I was in a competition. What could be the solution? Thanks in advance

Re: Read first! FAQ / Common problems.

Posted: 26 Jan 2023, 00:21
by takahara1987
szlevi2000 wrote: 27 Dec 2022, 16:35 Hi everyone! I get a crash message, that "out of memory", while I was in a competition. What could be the solution? Thanks in advance
I have same situation on tournament KO. Crash game with "out of memory". Jussi help I can't play normal. Every time crash on game.

https://ibb.co/DrrxJMD

Re: Read first! FAQ / Common problems.

Posted: 19 Feb 2023, 22:01
by mati766
szlevi2000 wrote: 27 Dec 2022, 16:35 Hi everyone! I get a crash message, that "out of memory", while I was in a competition. What could be the solution? Thanks in advance
The same problem. "Out of memory" even though I have a lot of RAM, VRAM and free disk space. It makes World Cup unable to play :cry: